1. Subscription fees
Monthly and annual subscription fees are non-refundable, including for partial billing periods or unused capacity. You may cancel at any time to prevent further renewals; see the Cancellation Policy for details.
2. Implementation and onboarding fees
Implementation, onboarding, and one-time professional services fees are non-refundable once work has begun. If TALNT is unable to deliver a defined milestone, the unearned portion of that milestone may be refunded at our discretion.
3. Failed-payment refunds
If a payment is processed in error (e.g., duplicate charge, mis-billed seat count), notify billing@gettalnt.com within 30 days. Verified errors are refunded to the original payment method.
4. Service-level credits
For material service outages, TALNT may issue prorated service credits applied against the next invoice. Service credits are not paid as cash refunds.
5. Requesting a refund
Email billing@gettalnt.com with your account name, the invoice or charge ID, and a description of the issue. We respond within 5 business days.