Help
Support
We respond to every customer email. Send us what you're seeing — screenshots help — and we'll get back to you fast.
Best for billing, account access, integration setup, and feature requests. We reply Monday–Friday within one business day; urgent production issues sooner.
Status
All systems operational
We post incident updates by email to org admins. If something feels off, check gettalnt.com and try a hard refresh first.
Common questions
- I can't sign in.
- Use the "Forgot password" link on the login page. If your email isn't recognised, your org admin probably hasn't created your account yet — ask them to invite you from Settings.
- Where do I get an API key?
- Outbound API keys (Workday, Greenhouse, Lever, Ashby, LinkedIn) are issued per-customer under your agreement. Open Integrations and use "Request" on the relevant integration — we'll follow up by email.
- How do I cancel?
- Email support@gettalnt.com with your org name and reason. See our cancellation policy for the terms.
- Mobile app issues?
- The iOS app is a thin wrapper around the web app. If something works on gettalnt.com but not in the iOS app, force-quit and reopen — that usually clears it. Persistent issues: email us.
- Data export / GDPR / data deletion?
- Email support@gettalnt.com. Org admins can also export candidates to CSV from the Candidates page.